Shipping charges are calculated at shopping cart. For free shipping on orders over $300 please enter code: BOSSFREESHIP at checkout. Shipping time from completion of order to delivery: 5-7 business days.
We do not offer express shipping on our website. If you need your felt immediately, please email firstname.lastname@example.org and we will arrange express shipping.
Shortly after you order from our web store you will receive an email to confirm the items ordered, address info, and shipping method. If you see any errors, please contact us immediately. After we ship your order, you will receive another email with the package tracking number and a tracking link.
If we cannot ship in a timely manner or if there is a problem with your order, we will contact you. If you don’t receive an order confirmation or shipping confirmation via email, please email us at email@example.com.
We sell yardage of raw material and cut each order from a larger role. Therefore we can only accept returns of damaged or incorrect items.
Wool felt is a natural material and will vary in color and texture between production runs. We feel that such variations add to the unique quality of our products, and are not considered defects. In addition, colors of our wool and synthetic felt may appear differently in photos or on a computer screen.
If you are unsure of the color or type of felt you need, please order our SWATCH CARD in advance.
If you receive damaged or incorrect items please email firstname.lastname@example.org within 5 business days and we will arrange a replacement of the items you have.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Bossfelt collects and uses Users personal information for the following purposes:
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
3421 Hollis St
Oakland, CA 94608
This document was last updated on August 4, 2018.